Financial Services Tribunal

COVID-19 Procedures, New Practice Directions, Notice of Public Consultation, Electronic Filings and Address Change:

Address Change and Electronic Filings:

URGENT: Please note that during the current state of emergency, all documents can be filed by e-mail at Please defer to e-mail for filings, inquires, and questions.

Effective February 1, 2021 our new address is: 25 Sheppard Avenue West, Suite 100, Toronto, ON M2N 6S6

COVID-19 Procedures:

In response to the recent COVID-19 pandemic, the declared state of emergency by the province of Ontario and recognizing outstanding safety concerns relating to large gatherings of people, the Tribunal encourages parties to abide by all health and safety measures issued by various levels of government.  

The Tribunal also recognizes the need to reasonably balance public health concerns with our ongoing adjudicative responsibilities by ensuring our processes, scheduling of new matters and matters in progress continue to move forward during this disruption without compromising public and personal safety. Parties and other members of the public are requested not to attend at the Tribunal offices, except by order of the Tribunal in relation to a specific proceeding. If any person has (i) recently traveled outside of Canada, (ii) been exposed to anyone who has contracted the COVID-19 virus or (iii) is otherwise exhibiting any symptoms, they should not, under any circumstances, attend at the Tribunal offices.

The Tribunal continues to accept all filings in relation to Tribunal proceedings, including Requests for Hearing / Notices of Appeal, party submissions and other filings pursuant to pre-hearing conference and other orders of the Tribunal. Parties may file their materials with the Tribunal by fax (at 416-226-7750) or by e-mail ( The Tribunal will continue to issue pre-hearing conference memoranda and any decisions relating to its proceedings.

Any matters set to be heard by teleconference or by written submissions will continue as scheduled. Additionally, any disclosure schedules and filing / submission deadlines remain in effect, subject to order of the proceeding panel chair.

Further to Rule 25.01 of the Rules of Practice and Procedure for Proceedings Before the Financial Services Tribunal (“Rules”), in April 2020 the Tribunal adjourned all previously scheduled in-person motions/hearings before it, due to ongoing COVID-19-related work and public safety restrictions. These in-person adjournments continue until further notice or until the Tribunal orders otherwise.

Also until further notice, and subject to the Tribunal ordering otherwise, all existing and new pre-hearing conferences/motions/hearings in a proceeding scheduled to be heard by the Tribunal will be held either in writing or electronically (by tele-conference or by video conference), as determined by the Tribunal pursuant to its Rules and practice directions and in consultation with the parties to the proceeding.

The Registrar will continue to make arrangements for all pre-hearing conferences/motions/hearings in a proceeding as ordered by the Tribunal and will contact all affected parties to such proceedings as required. The Tribunal retains the discretion in all circumstances to determine the manner in which an electronic or virtual motion/hearing will be conducted (Rule 20, 21 and 22).

New Practice Directions:

During the COVID-19-related adjournment, the Tribunal may, in its discretion, and provided adequate health and safety precautions are in place, order that a matter be heard by way of in-person hearing, either on its own motion or if a party demonstrates that there are exceptional or special circumstances which justify an in-person hearing. Any request by a party for an in-person hearing must be made to the Tribunal by way of motion demonstrating that exceptional or special circumstances exist. For example, if the requesting party were to demonstrate that an electronic or written hearing would likely cause them significant prejudice, or that there are other good reasons for not holding an electronic/written hearing (Rule 22). In this regard, the Tribunal has issued a COVID-19-focused In-Person Hearing Practice Direction.

The Tribunal has also issued an Electronic Hearing Practice Direction to provide parties with a framework for motions/hearings that are conducted electronically by tele-conferencing (telephone) or by video conferencing using Microsoft Teams. The Electronic Hearing Practice Direction is of general application is not limited to COVID-19-related circumstances and applies to any part of a proceeding (i.e., pre-hearings, motions and hearings) conducted electronically.

Both practice directions will be subject to the Rules, the Statutory Powers Procedure Act, R.S.O. 1990, c 22 and other applicable legislation.

Please contact the Registrar with any questions.


Effective June 8, 2019, the Financial Services Regulatory Authority of Ontario (FSRA) assumed the regulatory duties of the Financial Services Commission of Ontario (FSCO) and the Deposit Insurance Corporation of Ontario (DICO). FSRA's website can be accessed at[New Window]

Following June 8th, the Chief Executive Officer of FSRA assumed all of the existing regulatory and enforcement responsibilities of the Superintendent of Financial Services under the new FSRA Act and, through the legislation and Ministerial orders, automatically replaced the Superintendent as a party to all proceedings before the Financial Services Tribunal. (Tribunal).

The Tribunal has actively reviewed and continues to actively review all of its forms, guidelines, rules, policies, FAQs etc., with a view to making changes necessary to reflect the foregoing. Where relevant changes have not yet been made, and until such changes are made, these documents should be read to give effect to these changes as the context requires in the circumstances.


The Financial Services Tribunal is an independent, adjudicative body composed of at least nine members, including the Chair and two Vice-Chairs. The Tribunal has exclusive jurisdiction to exercise the powers conferred under the Financial Services Tribunal Act, 2017 and other Acts that confer powers on or assign duties to the Tribunal. It also has exclusive jurisdiction to determine all questions of fact or law that arise in any proceeding before it. As well, the Tribunal has authority to make rules for the practice and procedure to be observed in a proceeding before it and to order a party to a proceeding before it to pay the costs of another party or the Tribunal's costs of the proceeding.